Questions, Cancellation, and Refund Policy
Product Refund:
Most all of the products sold by Rhiannon Alpers are custom and handmade, or made specifically for the client, workshop or event that they are intended for and full refunds are not possible and will not be given. When possible to make a replacement, exchange, partial credit or refund will be discussed with the customer to find a solution that fits both parties. Please use the contact page to submit your request, or email Rhiannon directly with the circumstances and reasons for the refund or replacement request within 10 days of purchase.
Workshop Questions:
If you have questions about the skill level or course adgena for a in person or online class you can reach out to Rhiannon Alpers via the contact page or by email if you have it.
If you are interested in a course but are not able to attend the specific location or dates provided, you can reach out to schedule a possible private lesson in the course topic. The course may be possible by online or in person teaching methods, but the cost for the participant will be custom estimated for the situation, number of people, and location.
If you need special accommodations for any course, in person or online, please contact Rhiannon well in advance of the course registration closing date to discuss possible situations and needs. If the accomodations might mean that you are not able to take the course, the policy for refunds or cancellations would be in effect as stated below in the online course refunds. Rhiannon is educated in the learning styles of many types of learners and body types and may be able to offer accommodations or alternate opportunities for learning the content.
Host Cancellation:
If the workshop is canceled or rescheduled by the host due to technical failure or emergency, you will receive the option of a 100% refund or automatic registration option in the rescheduled session. The host will give notice more than 2 weeks ahead of time unless an unforeseen emergency requires immediate action and is not the liabilty/fault of the host or the host facility.
In Person Workshop Cancellation and Refund Policy:
You may request a full refund up to 3 days (72 hours) before the stated registration closing date, or if the course can be filled by either the host or the registrant before the workshop is set to begin. Failure to fill the space will forfeit the participant full refund. In some cases the full refund window for the course can be stated at 30 days when the course is a week retreat or advanced level course.
In Person Deposit Refund Policy:
Unless the course is cancelled or rescheduled by the host, the deposit is not refundable to the registrant. A transfer may be made if another participant can be found to fill the space and pay the deposit funds, but is the responsibility of the participant (the host will attempt to assist but is not responsible or liable).
Zoom Workshop Cancellation and Workshop Refund Policy :
You may request a full refund up to 3 days (72 hours) before the stated registration closing date. Online courses require a material kit in most cases and the registration spot cannot be filled or transferred once the kits have been mailed. If you are able to transfer the registration and the kit to another person directly then your registration will be processed right away.
Please submit your request via email directly or through the Contact page, with the words "Cancellation Request" in the subject and body of the email. The page is time stamped and flagged immediately for attention.
Online Workshop Late Cancellations & Post-Session Requests:
Because all registrants receive a labor intensive materials kit mailed to them, and an exclusive 14-day access to the workshop video recording, no full refunds or credits will be issued for requests made less than 8 days before the event, or after the event has occurred.
Partial refunds can be requested for late cancellation and are dependent on the circumstances of the emergency or conflict. The partial refund is based on the remaining balance minus the cost of the materials kit, shipping, credit card fees, labor for the materials kit, and whether the spot can be filled by another participant or not (if the class is sold out there may be no refund). Please inquire directly to Rhiannon and staff for a discussion about the partial refund options.
No-Shows:
If you miss the live Zoom session, you will not receive a refund. However, you will still receive full access to the 2-week recording playback if available for zoom session.
Recording Access Window: The window of time for access to the online video recording will be stated in the workshop listing. If there is a video recording available, students will be emailed a link to the access, and the video should only be viewed by the paying participant and not shared with anyone else.
The video replay will be emailed to all registrants within [1 week] of the live zoom event conclusion and will remain active for exactly 14 days. No extensions will be granted, and the video will be removed.